Effective Date: 27 July 2026
1. Introduction
Welcome to Somvio (“Somvio”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or cleaning services. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Contact Details
Business Name: Somvio | Email: info@somvio.co.uk | Telephone: +44 7402 495410 | Service Area: Glasgow & Surrounding Areas
3. Information We Collect
We may collect your name, email address, telephone number, property address, booking details, communications with us, payment information (processed securely by Stripe), IP address, browser information, cookies and website analytics.
4. How We Collect Information
We collect information when you submit a booking request, request a quotation, contact us by phone, WhatsApp or email, or interact with our website.
5. Legal Basis
We process personal information to perform our contract with you, comply with legal obligations, protect our legitimate business interests and where you have given consent.
6. How We Use Information
We use your information to respond to enquiries, provide quotations, confirm bookings, deliver services, process payments, improve our website, prevent fraud and comply with legal obligations.
7. Marketing
We will only send marketing communications where permitted by law or where you have chosen to receive them. You can unsubscribe at any time.
8. Sharing Information
We may share data with Stripe, website hosting providers, booking software providers, accountants, legal advisers and government authorities where required by law. We never sell your personal information.
9. International Transfers
If information is processed outside the UK, appropriate safeguards will be applied in accordance with UK GDPR.
10. Data Retention
We retain information only for as long as necessary. Financial records may be retained where required by UK law.
11. Cookies
Our website uses essential cookies and may use analytics cookies. Please see our Cookie Policy for further details.
12. Security
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
13. Your Rights
You may request access, correction, deletion, restriction of processing, data portability or object to processing in accordance with UK GDPR. Contact: info@somvio.co.uk.
14. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
15. Changes
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
16. Contact
Email: info@somvio.co.uk | Phone: +44 7402 495410